FAQ
If you can’t find what you need, contact us.
How long do I retain access to a course?
You receive at least 24 months of access. If a module is replaced by an updated version, we grant access to the new edition at no extra cost during your access window.
Do courses include a certificate?
Yes. You can download a verifiable certificate after completing the required lessons and passing the final knowledge checks.
What is your refund policy?
We offer a 14-day refund if you haven’t consumed more than 25% of the course. This keeps the policy fair for learners and instructors.
What tools and prerequisites do I need?
Most beginner courses require basic hand tools and PPE. Advanced modules specify specialized gauges or combustion analyzers in their prerequisites.
How quickly does support reply?
We respond within one business day at [email protected].
Do you offer team enrollment or invoicing?
Yes. We can generate purchase orders and provide manager dashboards for progress tracking. Contact us to get set up.
Are there course bundles?
We curate bundles by focus such as Diagnostics, Water Heating, and Drains with built-in savings compared to separate purchases.
How do you keep content aligned with codes and standards?
We monitor standards and manufacturer bulletins. When changes are material, we revise the module and notify enrolled learners.